First Kyocera EMEA Service Trophy
12 June 2008
Kyocera Mita named the winners of its innovative EMEA Service Trophy competition. The Service Trophy aims to identify and reward the individual service technicians across Europe with product knowledge and trouble-shooting skills that are second to none. Want the best customer service? Reward the best service technicians! Over six months, 642 service technicians from several countries competed through a three-stage contest, with the winners beating rivals in tests of knowledge and of practical problem solving exercises, including a final that pitted their skills against carefully hidden and little-known bugs.
1st place winner - Ronny Nestler from Datec GmbH, Germany
2nd place winner - Fabrice Curtz from Luc Mattar PgmbH, Belgium
3rd place winner - Douglas Sneddon from Altodigital, UK
“It’s great to award the winners of EMEA Service Trophy 2008, and in particular to recognize the skill and dedication of our partners,” said Norbert Wolter, Senior General Manager KYOCERA MITA European Service Center. “Kyocera Mita sees service excellence as a continuous work in progress to ensure that we can exceed customer expectations in the present and anticipate future needs. To do this close collaboration between Kyocera and its partners is vital so we can offer a unified service strategy, and apply the same organizational structure and service processes across EMEA.”
While the first national service trophies were awarded in 2003, this year is the first in which Kyocera Mita has taken the competition to a pan-EMEA level, with winners of national competitions coming together to compete for the EMEA title. Next year the competition goes global: Kyocera Mita will find the world's best Kyocera service technician by including the US, Australia, South America and Asia into the competition.
For registration to Service Award 2008 please click here.