KYOCERA MITA wins most reliable multifunctional product line in industry

KYOCERA sets record of winning “Most Reliable” more than any other manufacturer in past decade of OPA survey

04 November 2009

KYOCERA MITA is again awarded with the Most Reliable Monochrome multifunctional product (MFP) line, in a recent survey of service managers and dealers in the USA. KYOCERA MITA’s products earned a total overall reliability score of 8.4 (out of 10), as compared to the industry average of 7.9. KYOCERA MITA has won this particular award more than any other manufacturer – in three of the past five years – while this survey has been conducted by Office Products Analyst (OPA), a publication of Industry Analysts, Inc.

“Based on our research, the KYOCERA monochrome MFP line is the most reliable brand available today. KYOCERA has won this honor more than any other manufacturer in the past ten years, and we congratulate them on their outstanding performance,” said Andy Slawetsky, President, Industry Analysts, Inc. “The feedback from service technicians clearly indicates that KYOCERA must be a top consideration for customers when selecting a black and white MFP.”

OPA conducted in-depth telephone interviews with 135 dealer service managers throughout US dealerships. Responses encompassed 44,462 multifunctional units. Copier dealer service managers were questioned on the products they work closely with on a daily basis. Eighty three models from seven manufacturers were studied and assessed on performance criteria such as mean number of installs, average monthly page volume, preventive maintenance (PM) cycle, and average pages between calls.

“KYOCERA MITA has made extraordinary strides, amidst the business challenges all of us face, to introduce a record number of new MFPs that extend and represent our traditional hallmarks of superior performance, ultra-reliability and an industry leading lowest total cost of ownership,” said Mike Pietrunti, president and CEO of KYOCERA MITA America. “We take great pride in our technical excellence and the significance of earning such an honor determined by our loyal dealers. This most recent survey by Industry Analysts is a clear testament of our efforts.”


Since 1973, Industry Analysts, Inc. ( has been a leading expert in the imaging industry. Specializing in custom market research and product testing, IA, Inc. performs end-user and reseller surveys as well as lab services for customers across the globe.


KYOCERA MITA is one of the world's leading office document solutions companies. Its product range consists of printers, multifunctional systems, wide format devices, parts, supplies and efficient office output solutions. KYOCERA MITA provides innovative products with superior printer controllers, built on a foundation of long-life components, allowing it to offer its customers low total cost of ownership and high efficiency in any workplace. For further information, visit:
KYOCERA MITA Corporation is a wholly owned subsidiary of KYOCERA Corporation, which marks its 50th anniversary this year. Ranked no. 418 on Forbes magazine’s 2009 “Global 2000” listing of the world’s largest publicly traded companies, KYOCERA Corporation is a leading manufacturer of high-tech ceramics, electronic components, solar cells and electronic office equipment. KYOCERA Corporation’s long-term growth strategy is to focus on business that supports telecommunications, information processing, environmental protection and the preservation of quality of life.