Alessio Ignesti crowned Kyocera Service Technician of the Year 2012

Results of the 5th European Kyocera Service Award

12 July 2012

On June 15, 2012, the 5th annual European Kyocera Service Award took place at the Kyocera Document Solutions Branch Office in Meerbusch, Germany. Kyocera, one of the world’s leading document solutions companies, believes that excellent, high quality service begins with well-trained service staff. The Kyocera Service Award has been established to recognise the hard work and dedication of all Kyocera service staff around the world.

In addition to the European competition, the following months will see further contests taking place in North and South America, Australia and Japan, with the top technicians from each region being recognised.

The European competition

In this year’s European competition 728 technicians from eleven countries competed for the title of ‘Local Service Award Champion’. After several qualifying rounds, the best from each country was invited to the finals of the European Service Award to determine the overall winner. Hosted by the Kyocera Academy, the finals were not easy: 30 theoretical questions and 5 practical situations. However, as expected from the best from each participating country, all eleven participants received high scores on both sections of the final test. And even though they found it challenging, the technicians all enjoyed the experience, especially the official award ceremony at the end of the day.

The results

1st row from left to right:
Switzerland: Peter Wagner, Germany: Martin Riedl, France: Guillaume Pellier, Italy: Alessio Ignesti, the Netherlands: Boris Peijnenborg, South Africa: Ismaiel Feroze Mahomed

2nd row from left to right:
Denmark: Lars Møller Flø, Sweden: Åke Pernkrans, UK: Bryan Borley, Austria: Paul Hofmann, Spain: Adolfo Rodriguez

The top Kyocera technicians in Europe are:

  • 1st place: Alessio Ignesti of Giraldi Marcello & C. (Italy)
  • 2nd place: Paul Hofmann of Cancom (Austria)
  • 3rd place: Martin Riedl of Cancom (Germany)

The other finalists were: Ismaiel Feroze Mahomed of Safika-Kyocera (South Africa), Peter Wagner of PRINTCOM GmbH (Switzerland), Adolfo Rodriguez of OFINOR (Spain), Ake Pernkrans of Fujitsu (Sweden), Bryan Borley of Automated System Group Ltd. (UK), Boris Peijnenborg of COPCOM (Netherland), Lars Moller Flo of OSDANMARK (Denmark) and Guillaume Pellier of ASI (France).

The prizes

The three winners each received an air-brushed Kyocera MFP and a Service Award Trophy. They were also invited to join the winners from the other regions for a week-long trip to Japan and China. During the trip they will meet the management of the Kyocera headquarters in Osaka in recognition of their achievements, tour the Kyocera headquarters facilities and see the production plants in Shilong, China. Their full programme will also give them the plenty of opportunity to absorb some of the local culture while they visit the sights that the region is famous for. All finalists were awarded a certificate to recognise the high standard that they had achieved.

“We take pride in the excellent service that Kyocera technicians provide around the world. The process to become an Authorised Kyocera Service Engineer is extremely demanding, but necessary to maintain our high standards,” explains Norbert Wolter, Senior General Manager of Kyocera Document Solutions Europe. “In return for their tireless efforts, Kyocera started the Service Award to recognise and document their added value to our organisation.”